Simap srl works to provide customers with an increasingly satisfying service and at the same time to develop its business by continually looking at new markets, to have more opportunities to be able to offer to its customers.
Therefore the primary objective is customer satisfaction, through continuous improvement of its processes.
To this end, the company’s commitment is focused on:
- To consolidate with all customers a lasting and profitable collaboration relationship, in order to always supply products and services that meet their expectations, always complying with the laws and regulations in force, at mutually sustainable costs;
- involve their employees in the quality improvement process, ensuring means and resources, so that everyone is able to perform their tasks well, also engaging in involving the staff in understanding and implementing the Quality Policy;
- implement organizational and training interventions to give everyone the opportunity to express all their abilities;
- disseminating and supporting a common vision of corporate objectives to facilitate inter-departmental relationships and to give everyone the awareness that the contribution of each contributes to the growth of the company.
To better assess both internal improvement and customer satisfaction, process indicators have been introduced that are periodically checked during management review and are the basis for setting quantifiable quality objectives.
The Management is also entrusted with the periodic review of the Quality system, in order to verify its implementation and to make the appropriate adjustments, when necessary.